Digital Personal Data Protection (DPDP) Compliance Statement

Effective Date: [01.09.2022]
Last Updated: [04.04.2025]
Website: www.satmaks.com
Entity Name: SatMaks

  1. Introduction

SatMaks is committed to protecting the personal data of its users, service providers, and partners in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), enacted by the Government of India.

This document outlines our policies and practices regarding the collection, use, storage, processing, and protection of personal data.

  1. Definitions
  • Data Principal: Any individual whose personal data is collected (e.g., SatMaks users).
  • Data Fiduciary: SatMaks, which determines the purpose and means of processing personal data.
  • Consent Manager: A registered entity (if applicable) that manages user consent.
  • Personal Data: Any data about an individual who is identifiable by or in relation to such data.
  • Processing: Any operation performed on personal data (e.g., collection, storage, sharing).
  1. Legal Basis for Data Processing

SatMaks collects and processes personal data based on one or more of the following legal grounds:

  • Consent obtained directly from the Data Principal.
  • Legitimate interest for providing or improving services.
  • Performance of a contract, such as facilitating payments and communication.
  • Compliance with legal obligations, such as KYC or taxation.
  1. Data We Collect

We may collect the following categories of personal data:

  • Name, email address, phone number
  • Organization name and address
  • Payment information (processed securely)
  • Usage data (e.g., IP address, device/browser information)
  • Communication records
  1. Purpose of Data Processing

Personal data is collected and used for:

  • Account creation and user authentication
  • Facilitating service transactions between users and providers
  • Processing payments and invoices
  • Customer support and feedback
  • Legal or regulatory compliance
  • Platform improvement and analytics (anonymized where possible)
  1. Consent Management
  • We obtain free, specific, informed, and unambiguous consent from users before collecting or processing their personal data.
  • Users can withdraw consent at any time through their account settings or by contacting us.
  1. Data Protection Measures

SatMaks has implemented appropriate technical and organizational measures including:

  • SSL encryption and secure server infrastructure
  • Role-based access control
  • Regular audits and data handling
  • Data minimization and access logs
  1. Data Retention

Personal data is retained only as long as necessary for the purposes stated above, or as required by applicable law. After that, data is securely deleted or anonymized.

  1. Rights of Data Principals

Under the DPDP Act, you have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Withdraw consent at any time
  • Request deletion of personal data (subject to applicable law)
  • Grievance redressal through our support team
  1. Grievance Redressal
    Email: satmakssales@satmaks.com
    Response Time: Within 7 business days
  2. Data Sharing and Third-Party Processors

We do not sell personal data. We may share data with:

  • Payment gateway providers
  • Analytics services (anonymized data only)
  • Legal authorities (if required by law)

All processors are contractually bound to adhere to data protection standards.

  1. Cross-border Data Transfers

If SatMaks processes data outside India, we ensure adequate safeguards are in place in compliance with DPDP regulations.

  1. Updates to This Policy

We may revise this policy periodically. Updates will be notified on the website and will take effect immediately.

  1. Contact Us

If you have any concerns or queries related to data privacy:

SatMaks
📧 Email: satmakssales@gmail.com

📍 Trivandrum, Kerala, India