Refund Policy

Effective Date: [04.04.2025]

At SatMaks, we strive to provide high-quality satellite data products and services. Due to the digital nature of our offerings, we have established the following refund policy to ensure transparency and customer satisfaction.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Data Quality Issues: If the purchased satellite data is corrupted, incomplete, or does not match the specifications described at the time of purchase.
• Duplicate Purchases: If the same product is accidentally purchased more than once.
• Service Errors: If a technical error on our platform results in an incorrect charge or failed delivery.

2. Non-Refundable Items

Refunds will not be granted for:

• Correctly Delivered Data: Once satellite data has been successfully downloaded or accessed, it is considered delivered and non-refundable.
• Change of Mind: Refunds are not available for purchases made in error or due to a change of decision.
• Custom Orders: Data products that are customized or processed specifically for the customer are non-refundable unless they are defective.

Certainly! Here’s an enhanced version of the “Data Quality” section within the refund policy, with more detailed criteria and examples to help users understand what qualifies for a refund due to data quality issues:

3. Data Quality Issues

We understand the importance of reliable and accurate satellite data. Refunds may be considered if the purchased data exhibits one or more of the following quality-related issues:

• Corrupted or Unreadable Files
• • The data file cannot be opened or processed using standard tools or software.
  • File formats are not as specified (e.g., GeoTIFF, NetCDF, HDF5) or are incompatible with advertised platforms.
• Incomplete Data Delivery
• • Missing bands, layers, or metadata that were explicitly listed in the product description.
  • Partial downloads or truncated datasets due to server or transmission errors.
• Misaligned or Incorrect Geospatial Information
• • Data is georeferenced incorrectly (e.g., wrong coordinate system, spatial misalignment).
  • Imagery does not match the specified Area of Interest (AOI) or time window.
• Poor Image Quality or Resolution
• • Imagery is blurred, cloud-covered, or otherwise unusable beyond the stated limitations.
  • Resolution does not meet the advertised specifications (e.g., 10m vs. 30m per pixel).
• Outdated or Incorrect Temporal Data
• • The timestamp or acquisition date is incorrect or outside the requested range.
  • Data labelled as “real-time” or “recent” is significantly outdated.
• Metadata Errors
• • Critical metadata (e.g., sensor type, acquisition parameters, calibration info) is missing or inaccurate.
  • The metadata does not match the actual content of the data file.
• Duplicate or Redundant Data
• • Multiple identical datasets delivered under different product IDs without prior notice.

If you encounter any of the above issues, please submit a refund request with supporting documentation (e.g., screenshots, error logs, software reports) to help us verify the problem.

4. Refund Request Process

To request a refund, please contact our support team at [support@yourcompany.com] within 7 days of purchase. Include the following details:

• Order ID
• Product name
• Reason for refund request
• Supporting evidence (e.g., screenshots, error messages)

Our team will review your request and respond within 5 business days.

5. Refund Method

Approved refunds will be processed using the original payment method. Please allow 7–10 business days for the refund to appear on your statement.

6. Contact Us

If you have any questions about this policy, please reach out to our support team at [meera@satmaks.com].